This course is intended as an introductory level survey of legal service operations. It will provide: (1) an overview of the prevailing legal service delivery processes as of the late 20th century; (2) an introduction to legal service delivery processes that have been introduced since then; and (3) a brief projection of where legal service delivery processes may evolve in the next decade. The goals are: (1) provide a theoretical context students can use to understand existing processes and to learn new processes throughout their careers; (2) build basic skills in collecting data and using metrics, project management, and process excellence; (3) expose students to developing technologies; and (4) examine where legal service operations is heading over the next decade. The course will discuss and include examples relating to small, medium and large law firms, the justice system, and not-for-profit legal service organizations. The course will provide students with a core understanding of how legal services are delivered to clients. It will treat legal service delivery as an evolving subset of service operations. It will pull from elements, themes, concerns and approaches that affect the broader world of service operations. The course will address the nature and theory of service, operations, delivery, and service innovation. It also will consider future opportunities and potential service processes. In addition to providing a framework for understanding current legal service delivery processes, the theoretical discussions should serve as a basis for students to identify areas where processes can be improved. In addition, the course will introduce students to tools and skills used in legal service delivery. Students will be exposed to basic data collection techniques in legal settings, simple metrics useful in measuring legal operations, methods to manage discrete projects and portfolios of matters, staffing opportunities, process mapping, process improvement techniques, client engagement, measuring value exchanges, and simple legal service delivery technologies. Students should leave the course with the basic skills needed to, among other things, establish a project plan for a matter, prepare simple process maps, and track performance and improvement on legal service delivery. Finally, the course will provide a solid theoretical and skill foundation for students who want to pursue more in-depth studies in legal service delivery, legal analytics, design skills, and legal entrepreneurship.